Shipping Policy

A legal disclaimer

A legal disclaimer

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1. delivery fee and scheduling

   1. Upon selecting a Pre-Packaged Meal or Subscription Plan at checkout, you will be notified of the total Pre-Packaged Meal Fees or Subscription Fees for your Order and the delivery fees will be calculated separately in accordance with your nominated Delivery Address (Delivery Costs).

   2. Pre-Packaged Meal Fees or Subscription Fees and Delivery Costs must be paid in full by you before delivery is scheduled.

   3. Once the payment is confirmed, you will receive a confirmation email specifying the date of delivery (Delivery Date).

   4. Delivery will occur on the Delivery Date specified in the confirmation email and Fuel & Prep Co shall make reasonable efforts to ensure delivery on the Delivery Date.

   5. However, delivery timeframes may vary due to unforeseen circumstances and may not be provided where:

      1. the Delivery Date falls on a public holiday;

      2. the Delivery Date falls on any day other than Monday and Tuesday, or any other scheduled delivery days set out on the Website; or

      3. there is a Force Majeure Event.

   6. A ‘Force Majeure Event’ means any occurrence beyond our control which prevents us from performing an obligation to you (other than an obligation to pay money), including any:

      1. act of God, lightning strike, meteor strike, earthquake, storm, flood, landslide, explosion or fire;

      2. strike or other industrial action;

      3. war, terrorism, sabotage, blockade, revolution, riot, insurrection, civil commotion, epidemic, pandemic; or

      4. decision of a government authority in relation to COVID-19, or other epidemic or pandemic,

to the extent the occurrence affects our ability to perform the obligation.

1. If we become unable, wholly or in part, to carry out an obligation under this agreement (other than an obligation to pay money) due to a Force Majeure Event, we will provide prompt written notice of:

   1. reasonable details of the Force Majeure Event; and

   2. so far as is known, the probable extent to which we will be unable to perform or be delayed in performing our obligation to you.

2. Subject to compliance with clause 6.1(g)  the relevant obligation will be suspended during the Force Majeure Event to the extent that the obligation is affected by the Force Majeure Event.

3. We will use best endeavours to overcome or remove the Force Majeure Event as quickly as possible and resume performing the relevant obligation.

4. delivery details and process

   1. Fuel & Prep Co may charge you for delivery at any time (notwithstanding that it may not have previously done so). Where prices are stated as inclusive of delivery:

      1. delivery is to the delivery point specifically accepted by Fuel & Prep Co; and

      2. we will deliver the Pre-Packaged Meals to you in accordance with the delivery information displayed on our Website.

   2. We will send you a text message or email notifying you when your Order is out for delivery on or prior to the Delivery Date.

   3. We will deliver your Order to the front door of your nominated delivery address (Delivery Address).

      1. We will send you a text message or email confirming that your Order has been delivered.

      2. You must make all necessary arrangements to allow us to deliver your Order, including ensuring safe access and obtaining any prior security or other approvals which may apply to the Delivery Address, or ensuring someone is available to accept delivery at the specified location on the Delivery Date. If you fail to make or comply with any necessary arrangements, we reserve the right to leave the Pre-Packaged Meal in a suitable place, at or near the Delivery Address, or at the nearest post office.

      3. It is your responsibility to update your Account details or otherwise inform us when your Delivery Address changes. We are not responsible for the delivery of Meals to an outdated or incorrect address and will not offer refunds in these circumstances.

      4. Delivery Addresses must be a physical address - PO Box or parcel lockers are not allowed.

   4. While we use cool packaging technology to keep your Pre-Packaged Meal fresh while in transit, we strongly recommend that you refrigerate any Pre-Packaged Meal within two hours of delivery, or refrigerate immediately if you don’t intend to consume the meal right away. If you know that you will not be home when your Order is due to be delivered, we recommend you nominate a cool and safe space for your Order to be delivered.

   5. You are responsible for an Order once we deliver that Order in accordance with your delivery instructions. We accept no responsibility for any Pre-Packaged Meals that are spoiled, stolen or otherwise affected, once delivered.

   6. (Redelivery) If we are not able to deliver (for example, due to the provision of an incorrect Delivery Address) or you do not accept delivery of the Pre-Packaged Meal on the Delivery Date, then:

      1. we may, at our sole discretion, arrange a new delivery date for the Pre-Packaged Meal;

      2. we may charge you a Redelivery Fee for arranging the redelivery of the Pre-Packaged Meal;

      3. you agree to pay any applicable Redelivery Fees prior to the new delivery date;

      4. the Pre-Packaged Meal will not be redelivered until any outstanding Redelivery Fees are paid; and

      5. we will notify you of the Redelivery Fee and any additional terms related to the redelivery of the Pre-Packaged Meal.

   7. (Third Party Courier Terms) Third party courier terms may apply to the delivery of the Meal or Meal Plan to you. If Third Party Courier Terms apply, then this clause shall apply and any problems with delivery should be directed to us to troubleshoot the issue. We will endeavour to assist you to ensure your delivery arrives. All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.

   8. (International Orders) Fuel & Prep Co reserves the right to refuse international orders.