Refund Policy

A legal disclaimer

1.1               change of mind and refunds

Given the perishable nature of our products, we do not offer refunds for change of mind or failed delivery. However, at Fuel & Prep Co, we aim to ensure you’re satisfied with your Pre-Packaged Meal. If you have any concerns, please contact us as: info@fuelandprepco.com.

1.2               defective or faulty meals

(a)               We will only provide a full refund of the price paid for a Pre-Packaged Meal if we determine that:

(i)                 a Pre-Packaged Meal you have ordered was not received by you solely due to failure by us;

(ii)                a Pre-Packaged Meal provided to you was not substantially the same as the Pre-Packaged Meal you ordered as displayed on our Website (subject to reasonable variation as a result of screen display, colour and brightness, and image quality); or

(iii)               a Pre-Packaged Meal is faulty, in accordance with clause 8.2(b), in which case we may provide store credit, a replacement or a full refund of the price paid for a Pre-Packaged Meal.

(b)               (Faulty products) The following process applies to any Pre-Packaged Meal you believe to be faulty.

(i)                 If you believe your Pre-Packaged Meal is faulty, please do not (or allow any third party to) consume the Pre-Packaged Meal and contact us using the details provided on our Website with a full description of the fault (including images and/or videos).

(ii)                If we determine that your Pre-Packaged Meal may be faulty, we will request that you send the Pre-Packaged Meal back to us for further inspection, including any accessories, documentation or registration provided with the Pre-Packaged Meal. We reserve the right to further inspection before deeming a Pre-Packaged Meal faulty.

(iii)               If we determine in our reasonable opinion that the Pre-Packaged Meal is not faulty, or is faulty due to misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return.

(iv)               If we determine that the Pre-Packaged Meal is faulty, we will issue you with a store credit, replacement or refund (including delivery costs) depending on the nature of the fault. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.

(v)                If you fail to comply with the provisions of this clause 8.2 in respect of a faulty Pre-Packaged Meal, we may, in our absolute discretion, issue only a partial refund or no refund in respect of the faulty Pre-Packaged Meal.

(vi)               Nothing in this clause 8.2  is intended to limit or otherwise affect the operation of any manufacturers’ warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.